How typedesk Text Expander Empowers HighLevel to Scale Support and Save Countless Hours

Before typedesk

Prior to implementing typedesk, HighLevel's customer engagement team was overwhelmed by the sheer number of daily messages, leading to manual exhaustion and potential inconsistencies in their responses. With the rapid growth of the company, maintaining quality and consistency in communication was becoming increasingly challenging.

"We were inundated with queries. Our platform is complex, and the sheer volume of questions was overwhelming. typedesk text expander came as a breath of fresh air, providing the solution we desperately needed."

Crystal, Customer Engagement Manager at HighLevel

Implementation

Michael, a proactive member of the HighLevel team, discovered typedesk and quickly realized its potential to streamline their support processes. Once implemented, typedesk enabled the team to utilize canned responses, significantly reducing the time spent on repetitive typing and improving the consistency of communication across the team.

Impact

typedesk transformed the way HighLevel's customer engagement team operated. With typedesk, even new hires could confidently respond to support queries using standardized responses, reducing the need for extensive training. The software's compatibility with various customer service platforms, such as Freshdesk and social media channels, allowed for a more unified and efficient customer support process both internally and externally.

Results

typedesk allowed HighLevel to handle over 100,000 chat conversations annually. It provided the necessary scalability for the team to maintain high-quality support during the company's rapid growth. The team could now promptly and consistently respond to customer queries, saving significant time and reducing stress levels.

"typedesk has been a game-changer. Our new hires can hit the ground running with confidence, thanks to the standardized responses. It's been a huge boost to our support quality."

Crystal, Customer Engagement Manager at HighLevel

Wrap up

For HighLevel, typedesk was the pivotal solution needed to scale customer support and manage the deluge of daily tasks with efficiency and consistency. The software's ability to work across multiple platforms and its ease of use has made it indispensable to the team's operations, saving time, reducing stress, and ultimately contributing to the company's growth and success.

"typedesk didn't just improve our workflows; it saved our sanity. We're not just keeping up, we're excelling, thanks to typedesk."

Crystal, Customer Engagement Manager at HighLevel