My responses are inserted twice

Double response? That is one too many.

The Typedesk desktop app and browser extension are designed to work together. When the desktop app is running, the extension should detect it and let the desktop app handle the insertion.

If a template appears twice, use the steps below to find the source. (If the opposite is happening and nothing appears at all, work through Shortcuts are not working instead.)

1. Test the desktop app by itself

Temporarily disable the browser extension, then test the shortcut again.

If the response is still inserted twice, the extension is probably not causing the duplication.

2. Test the browser extension by itself

Completely close the Typedesk desktop app, enable the extension, and test inside your browser.

This helps show whether the duplication happens only with one insertion method.

3. Check for other text expansion tools

Another text expander, keyboard automation tool, macro utility, or clipboard manager may be reacting to the same shortcut.

Temporarily close other text expansion tools and test again. Do not disable antivirus or security software.

4. Restart Typedesk and your browser

After testing each method, restart Typedesk and your browser before enabling everything again.

Still seeing double?

Contact Typedesk support and explain:

• Whether the duplication happens with the desktop app, extension, or both
• Which application or website you are using
• The shortcut that triggers the duplicate response
• Whether another text expansion tool is installed